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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
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- Shipping & Delivery
- Orders are usually processed/shipped within 48 hours of receipt of your payment. However, this is not a guaranteed timeframe. Sometimes, orders are shipped out after our usual 48-hour period. Average time of arrival is 5-7 business days for domestic shipments by UPS Ground, 7-10 business days for domestic shipments by freight truck, and 10-12 business days for international shipments - delivery times are not guaranteed. If you need to receive an order within a guaranteed timeframe, please call us at (877) 826-2516 for rush options and expedited shipping. Most orders are shipped by UPS Ground, so please provide us with a physical shipping address (failing to do so may delay your order). We may ship an order by a different courier at our discretion (usually larger items require shipping by freight services, orders to military addresses must be shipped by USPS, etc.) Note that certain freight couriers may impose additional charges on you for special services such as, but not limited to, lift-gate fee and residential delivery fee - these are not covered by Neagle Choice, LLC and not included in original shipping/handling, unless specifically stated. If a shipping charge is not listed for your shipping destination, please contact us for a shipping quote prior to purchasing. "Free shipping" offers only apply to the contiguous 48 United States, unless otherwise specifically stated. By bidding/purchasing, you agree to all shipping/handling charges. Saturday, Sunday, and national holidays are not business days.
- Privacy & Security
- By accessing and continuing to use this site users accept and undertake to abide by the conditions of use set out below. Use of this site for any purpose that is unlawful, or in any manner that could exceed authorized access, damage, disable, overburden or impair the operation of this site, or any other partys use or enjoyment of this site is strictly prohibited. Users are prohibited from violating or attempting to violate the security of Neagle Choice, LLC's web site, including accessing data not intended for such User or logging into a server or account which such User is not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Neagle Choice, LLC will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. Users of this web site may be monitored to ensure compliance with these Terms of Use - Users of this website consent to this monitoring in order to ensure the security and availability of this web site.
- Returns & Replacements
- If you are not 100% satisfied with your purchase, you can return it for a refund or exchange within 30 days of receipt of the purchase. Returns for refunds are subject to a 15% restocking fee. Original shipping/handling is non-refundable and return shipping costs are your responsibility. We recommend using a shipper that provides tracking information. For a return authorization, please contact us by email at info@neaglechoice.us or phone at (877) 826-2516.
